Last Updated: 7 February 2026
This Refund Policy outlines the conditions under which refunds may be considered for services provided by NaughtyBytes Studio.
Service-Based Nature
All services provided by NaughtyBytes Studio are digital, customised, and strategy-based. Due to the nature of these services, refunds are generally not guaranteed once work has commenced.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services have not yet commenced
- A billing error has occurred
- A written agreement explicitly includes a refund clause
Each request is reviewed on a case-by-case basis.
Non-Refundable Services
The following are typically non-refundable:
- Completed or partially completed work
- Strategy development and consultation services
- Digital marketing campaigns already launched
- Custom website design or development work
Cancellations
If a service is cancelled before work begins, eligibility for a refund will depend on the terms agreed at the time of purchase.
Policy Changes
This Refund Policy may be updated at any time. Any changes will be posted on this page with an updated date.